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Returns Policy

We design and manufacture most of our products ourselves and then supply them directly to you so we can be certain of the quality and value.

We want you to be happy with your purchases – as happy as our many other customers. So, in addition to your statutory rights we offer a money-back guarantee. If you are not completely satisfied with any item for whatever reason, just return it to us within 14 days and we’ll refund the cost of the item(s).

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and issued a refund

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at

To return your product, you should mail your product to: SR DESIGNS, Unit A1, Send Business Park Woking GB GU23 7EF

Unless the item you received was faulty or damaged, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Returns Address

SR Designs

Unit A1 Send Business Park


GU23 7EF

This returns offer is only offered for orders placed on website for the valid products (this will be shown on each qualifying product). It does not qualify for orders placed via 3rd party websites (eg Amazon Ebay etc).


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